Return & Refund Policy

Overview

Our return policy is valid for 30 days from the date your order is delivered.

If more than 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and preferably in its original packaging.

This condition may not apply if the item arrived defective, damaged, or incorrect. In that case, please follow the procedure listed under the Exchanges section below.

Refunds

Once your return is received and inspected, we will send you an email confirming that we have received your returned item.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed automatically to your original payment method within a reasonable processing time.

Please note that your bank or credit card company may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank, as processing delays may occur.

If you have completed all of these steps and still have not received your refund, please contact us through our Contact Us page.

Sale Items and Final Sale Items

Regular-priced items may be eligible for a refund if they meet the conditions of this policy.

Items marked as Final Sale, Clearance, or Non-Returnable are not eligible for a refund unless they arrive defective, damaged, or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange your item for the same product, please contact us through our Contact Us page.

In your message, please include:

• Your order number or a copy of your invoice

• A clear photo or video showing the issue

• A short description of the problem

Depending on the situation, we may offer a replacement, store credit, or refund.

We reserve the right to request proof of the defect or damage before approving an exchange or replacement.

Return Shipping

Before returning any product, please contact us through our Contact Us page to receive return instructions.

Please do not send your item back without contacting us first.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable.

If a refund is approved, any applicable return shipping fees may be deducted from the refunded amount.

If the return is due to our error, such as a defective, damaged, or incorrect item, we may cover the return shipping cost or provide an alternative solution.

Exchange Processing Time

Depending on your location, the time it may take for your exchanged product to reach you may vary.

In general, exchanges may take between 10 and 15 business days after approval.

High-Value Returns

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item without proof of delivery.

Non-Returnable Items

For safety and hygiene reasons, certain products may not be eligible for return once used, opened, or damaged by the customer.

Non-returnable items may include:

• Used pet products

• Personalized or custom items

• Final sale or clearance items

• Items damaged after delivery

• Items returned without prior authorization

• Items not in their original condition

This does not apply to products that arrive defective, damaged, or incorrect.

Customer Responsibility

Customers are responsible for carefully inspecting their order upon delivery.

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible with your order number and clear photo or video proof.

We are not responsible for damage caused by misuse, intentional damage, normal wear and tear, or failure to follow product instructions.