Privacy Policy

Privacy Policy

Last updated: [Insert Date]

This Privacy Policy describes how Maison Elyndra (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include:

  • Your web browser

  • IP address

  • Time zone

  • Device information

  • Cookies installed on your device

  • Pages or products viewed

  • Websites, search terms, or links that referred you to our website

  • How you interact with our website

We refer to this information as Device Information.

We collect Device Information using technologies such as:

Cookies

Cookies are small data files stored on your device. They help us improve your browsing experience, remember your preferences, analyze website performance, and support advertising features.

Examples of cookies that may be used include:

  • _session_id: allows Shopify to store information about your browsing session.

  • _shopify_visit: used to record site visit statistics.

  • _shopify_uniq: helps count unique visits to the store.

  • cart: stores information about your shopping cart.

  • _secure_session_id: stores secure session information.

  • storefront_digest: used to verify access when the store is password protected.

Log Files

Log files track actions occurring on the website and may collect data such as your IP address, browser type, internet service provider, referring and exit pages, date and time stamps, and browsing activity.

Web Beacons, Tags, and Pixels

These are electronic files used to record information about how you browse the website, measure marketing performance, and support personalized advertising.

2. Order Information We Collect

When you make or attempt to make a purchase through our website, we collect certain information from you, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

  • Purchase history

We refer to this information as Order Information.

Payment information is processed securely through Shopify Payments or other approved payment providers. We do not store your full credit card information on our servers.

3. How We Use Your Personal Information

We use your Order Information to:

  • Process your payment

  • Fulfill and ship your order

  • Send order confirmations and shipping updates

  • Communicate with you

  • Provide customer support

  • Screen orders for potential fraud or risk

  • Process returns, refunds, or exchanges

  • Send marketing communications if you have opted in

  • Improve our products, services, and customer experience

We use Device Information to:

  • Improve and optimize our website

  • Analyze customer behavior and website performance

  • Measure the success of marketing campaigns

  • Detect potential fraud, abuse, or security risks

  • Deliver relevant advertising and retargeting campaigns

4. Sharing Your Personal Information

We may share your personal information with third-party service providers that help us operate our business, including:

Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services online.

Payment Providers

We use secure payment processors to process customer payments. These providers handle payment information in accordance with their own privacy and security standards.

Shipping and Fulfillment Partners

We may share your name, shipping address, phone number, and order details with shipping carriers or fulfillment partners to deliver your order.

Analytics Providers

We may use analytics tools, such as Google Analytics, to understand how customers use our website and improve the shopping experience.

Advertising Partners

We may share certain information with advertising platforms, such as Meta/Facebook, Google, TikTok, Microsoft/Bing, or other marketing partners, to show relevant ads, measure campaign performance, and improve our advertising.

We may also share your information if required by law, court order, subpoena, government request, or to protect our legal rights.

5. Behavioral Advertising

We may use your personal information to provide targeted advertisements or marketing communications that may be of interest to you.

This may include retargeting ads on platforms such as Facebook, Instagram, Google, TikTok, Microsoft/Bing, or other advertising networks.

You can opt out of targeted advertising through the settings provided by the relevant advertising platforms, including:

  • Facebook Ads Settings

  • Google Ads Settings

  • TikTok Privacy Settings

  • Microsoft/Bing Advertising Settings

  • YourAdChoices

Please note that opting out of targeted advertising does not mean you will stop seeing ads. It means the ads you see may be less personalized.

6. Email and SMS Marketing

If you provide your email address or phone number and opt in to receive marketing communications, we may send you promotional emails, SMS messages, special offers, product updates, or abandoned cart reminders.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions included in our messages.

7. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of your personal information

  • Opt out of certain targeted advertising

  • Opt out of the sale or sharing of personal information, where applicable

  • Limit the use of sensitive personal information, where applicable

  • Not be discriminated against for exercising your privacy rights

To exercise your rights, please contact us at:

assistance-clientele-elyndramaison@hotmail.com

We may need to verify your identity before processing your request.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include:

  • The right to know what personal information we collect

  • The right to know how we use and share your personal information

  • The right to request deletion of your personal information

  • The right to correct inaccurate personal information

  • The right to opt out of the sale or sharing of personal information

  • The right to limit the use of sensitive personal information, where applicable

  • The right not to be discriminated against for exercising your privacy rights

To submit a request, please contact us at:

assistance-clientele-elyndramaison@hotmail.com

9. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, subject to legal, tax, accounting, fraud prevention, or business recordkeeping requirements.

We may also retain certain information as necessary to resolve disputes, enforce our agreements, and comply with legal obligations.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can delete the information.

13. International Users

If you access our website from outside the United States, your information may be transferred, stored, or processed in countries where our service providers operate.

By using our website, you understand that your information may be processed outside your country of residence, where privacy laws may differ from those in your location.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of our website after any changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a complaint, please contact us at:

Maison Elyndra
Email: assistance-clientele-elyndramaison@hotmail.com